STORE POLICIES

  • STORE HOURS & LOCATION
    Sooshy's Foodhall
    589-E Wack Wack Rd., Brgy. Wack Wack, Mandaluyong City

    Monday to Saturday: 11:00am-7:00pm
    Sunday Closed


  • IN-STORE 
    Walk-in safety precautions & procedures will be strictly implemented:

    1. Maximum of 2 guests at a time.
    2. No face mask, no entry, no service. Step on foot bath and sanitize your hands prior to entry. Temperature will be checked. 
    3. Maintain physical distance and minimal contact.
    4. Cash, BDO transfer and GCash payments accepted in-store.  
    5. We encourage you to bring eco bags and thermal packs for your purchase.

 

  • DELIVERY SCHEDULE 
    Orders are fulfilled as soon payment is confirmed. Customer will be contacted on the soonest pick-up/delivery schedule. In case of conflict on delivery schedule, the customer will be contacted by Sooshy's Foodhall. In case of delivery failure (customer couldn’t be contacted, etc.), customer will have to book his/her own pick up from the store at an agreed date/time.

 

  • DISCOUNT CODES
    Discount codes are offered from time to time and are applied correctly only when completing your shipping and payment details. Qualified discount codes can be used together with gift cards.

  • GIFT CARDS
    To use, type gift card code on text box when completing shipping and payment details. Gift Cards expire within one year. Balance can be used on succeeding purchases. Other payment methods can be used along with gift cards. Can be used in conjunction with valid discount codes. No refunds on gift card purchases. 

  • ORDER CANCELLATION
    No cancellation once order is paid.  

  • PRE-ORDERS
    Certain products are available on certain days which are displayed as options on their respective product pages. Pre-orders for sold out items may be arranged by contacting us. 
    Some pre-order items may be available in-store.
  • REFUNDS
    Reasonably qualified refunds may be reversed via GCash or BDO, or may be issued Sooshy's Foodhall Gift Cards.

    • STOCK AVAILABILITY
    While we try our best to keep all our products in stock, some items may be unavailable. Our inventory, with the exception of products for pre-order, changes real-time (i.e. when a customer purchases or when stocks are added). We try to keep it accurate & updated but manual purchases may affect actual availability. 

     

    • WHOLESALE
      For bulk purchases, business supplies, and wholesaling/reseller inquiries, please email hello@sooshys.ph or shoot us a message on Facebook.