STORE POLICIES

  • STORE HOURS & LOCATION
    Sooshy's Foodhall
    589-E Wack Wack Rd., Brgy. Wack Wack, Mandaluyong City

    Monday to Saturday: 10:00am-7:00pm
    Sunday: 8am-12nn



  • IN-STORE 
    Walk-in safety precautions & procedures will be strictly implemented:

    1. Maximum of 2 guests at a time.
    2. No face mask, no entry, no service. Step on foot bath and sanitize your hands prior to entry. Temperature will be checked. Health declaration forms mandatory.
    3. Maintain physical distance and minimal contact.
    4. Cash, BDO transfer and GCash payments accepted in-store.  
    5. We encourage you to bring eco bags and thermal packs for your purchase.

 

  • DELIVERY SCHEDULE 
    Orders are fulfilled as soon payment is confirmed. Customer will be contacted on the soonest pick-up/delivery schedule. In case of conflict on delivery schedule (e.g. Customer picked Milk Habit Banoffee scheduled on a thursday and Lala Bakes scheduled on a saturday), the customer will be contacted by Sooshy's Foodhall.


  • DISCOUNT CODES
    Discount codes are offered from time to time and are applied correctly only when completing your shipping and payment details. Qualified discount codes can be used together with gift cards.

  • GIFT CARDS
    To use, type gift card code on text box when completing shipping and payment details. Gift Cards expire within one year. Balance can be used on succeeding purchases. Other payment methods can be used along with gift cards. Can be used in conjunction with valid discount codes. No refunds on gift card purchases. 

  • ORDER CANCELLATION
    No order cancellation once order is paid.  

  • PRE-ORDERS
    Certain products are available on certain days which are displayed as options on their respective product pages. Pre-orders for sold out items may be arranged by contacting us.

    Pre-order items that we also stock in-store (please contact us for actual availability):
    *Mad Marks: Signature Steak, Bootstrap Steak Sauce, Half-baked Madagascar Ice Cream, Cold Brew Black, Cold Brew White
    *Taho: Plain taho, Dragonfruit taho (weekends)
    *Milk Habit (weekends)
  • REFUNDS
    Reasonably qualified refunds may be reversed via GCash or BDO, or may be issued Sooshy's Foodhall Gift Cards.

    • STOCK AVAILABILITY
    Our inventory, with the exception of products for pre-order, changes real-time (i.e. when a customer purchases or when stocks are added). Customers cannot purchase items that are sold out; we don't want to sell you products we do not have on hand. Inventory is updated as often as necessary.

     

    • WHOLESALE
      For bulk purchases or business supplies, please email hello@sooshys.ph