FAQ

  • FAQ

    • HOW TO ORDER
      1. BROWSE items on sooshys.ph
      2. CART Hit "ADD TO CART" for desired items. These items will automatically be added to your cart which is located on the upper right side. Repeat to continue shopping or if you intend to buy a single item, skip to step 3.
      3. CHECKOUT When done, click/tap "Buy with Paypal" for credit and debit card transactions or "More payment options"for BDO & GCash.
      4. DETAILS Fill in your email, shipping address, and contact number. Click/tap "Continue to shipping"
      5. SHIPPING Pick your shipping method and apply discount code or gift card, if applicable. Continue to payment.
      6. PAYMENT Choose from among the ways to pay. Complete order. 
      7. RECAP Order particulars, shipping specifics, and payment details are displayed.
      8. CONFIRMATION Wait for your pick-up or delivery confirmation from our team.

FAQ

  • HOW TO ORDER
    1. Browse items & add to cart
    2. Checkout, supply details, and choose payment & shipping/delivery options.
    3. Confirmation from our team for pick-up/delivery will be sent. 

 

  • PAYMENT
Payment methods available are credit card or debit card via Paypal, BDO, and GCash.
1. Paypal - payment is automatically collected and order will be processed right away.
2. BDO online transfer or bank deposit
Please deposit payment to:
SOOSHY'S FROZEN FOOD TRADING
BDO CA 0109 8800 4688
3. GCash 
Please transfer payment to GCASH 0917-180-8168
 
After payment through BDO or GCash, kindly send your NAME, ORDER# (ex. SF81008), and PAYMENT SCREENSHOT to either of the ff:
a. Messenger: Sooshy's Foodhall
b. Viber: 0920 988 8169
c. Email: sooshys.payments@gmail.com

 Your order will be processed upon confirmation of complete payment.

 

  • SHIPPING/DELIVERY
    Shipping methods available:
    1. Curbside pick-up
      Customer will receive a confirmation when order is ready for pick up outside Peaksun Building Mandaluyong.

    2. Self-booking of chosen courier
      Customer should only book upon confirmation of processed order. Pick up point: 📍Peaksun Building Mandaluyong

    3. Mr. Speedy Delivery
      Sooshy's Foodhall has partnered with Mr. Speedy for cost-effective and efficient delivery service. Flat rates per city as follows: 

      a. Php 90 - Mandaluyong, San Juan 
      b. Php 130 - Makati, BGC, Pasig
      c. Php 150 - Taguig, Manila, Pasay
      d. Php 180 - QC Districts 1, 3, 4
      e. Php 200 - Paranaque, Las Pinas, Marikina, Rizal
      f. Php 215 - QC Districts 2, 5, 6, Novaliches
      g. Php 230 - Muntinlupa, Valenzuela

      Customers whose orders qualify for applicable free delivery promos and those who are availing of the partner delivery service will be notified on the schedule of immediate delivery. 

  • DISCOUNT CODES
    Discount codes are offered from time to time and are applied correctly only when completing your shipping and payment details. Qualified discount codes can be used together with gift cards.

  • GIFT CARDS
    To use, type gift card code on text box when completing shipping and payment details. Gift Cards expire within one year. Balance can be used on succeeding purchases. Other payment methods can be used along with gift cards. Can be used in conjunction with valid discount codes. No refunds on gift card purchases. 

  • ORDER CANCELLATION
    No order cancellation once order is paid.  

  • PRE-ORDERS
    Products from Midweek Lokal and Lokal Weekends are for pre-order and are delivered every Wednesday and Saturday, respectively. Pre-orders for sold out items may be arranged by emailing hello@sooshys.ph or by shooting us a message on Facebook (Sooshy's Foodhall)

  • REFUNDS
    Reasonably qualified refunds will be issued Sooshy's Foodhall Gift Cards.

    • STOCK AVAILABILITY
    Our inventory changes real-time (i.e. when a customer purchases or when stocks are added). Customers cannot purchase items that are sold out; we don't want to sell you products we do not have on hand. Inventory is updated as often as necessary.

     

    • WHOLESALE
      For bulk purchases, please email hello@sooshys.ph